Operator problems, solved18 capabilities that decide whether an operator switches
Ordered by how often they come up in conversations with European fleets running 1 to 100 vehicles.
AI phone booking
European operators still take 40–70% of bookings by phone. The AI agent answers every one of them, day or night.
- Answers calls 24/7 and takes bookings in natural conversation
- Confirms addresses, identifies airports and captures flight numbers
- Takes card payment and sends the confirmation
- Transfers to a human whenever the caller asks or the job is complex
WhatsApp booking
The channel most of Europe already uses — quoting, booking and support in one thread.
- Instant quote from a free-text message
- Booking confirmation, changes and cancellations
- Driver tracking, driver contact and receipts
- Live support with human handover and full history
AI dispatcher
More than auto-dispatch: a system that reasons about the whole board before it allocates.
- Suggests the best driver and minimises empty mileage
- Considers live traffic and driver availability
- Balances workload fairly across the fleet
- Predicts late arrivals before the passenger notices
Corporate portal
Real B2B account management, not a checkbox on a customer record.
- Employee accounts, departments and cost centres
- Approval workflows and spending limits
- Monthly consolidated invoices
- Full booking history and exportable reporting
Driver document management
Every licence, certificate and inspection tracked with automatic expiry reminders.
- Driving licence, taxi and private hire licences
- Insurance, MOT and vehicle inspections
- Medical certificates and DBS-style checks
- Automatic reminders before anything expires
Flight monitoring
Multiple flight data providers, so a delay changes the job before anyone has to call.
- Detects delays, early arrivals and cancellations
- Updates the pickup time automatically
- Notifies the driver and the passenger
- Applies your waiting-time and parking rules
Customer self-service portal
Passengers handle their own changes, which removes most routine inbound calls.
- Change, cancel or add a return trip
- Rebook a previous journey in two taps
- Download invoices and receipts
- Save favourite addresses and payment methods
Driver performance dashboard
One screen that tells a driver, and you, exactly how they are doing.
- Ratings, completed jobs and revenue
- Acceptance and cancellation rates
- On-time percentage by job type
- Tips and bonus tracking
AI pricing
Recommended fares that reflect what the market will actually pay right now.
- Distance, traffic and airport factors
- Time of day, holidays and local events
- Live local demand signals
- Win/loss tracking so pricing keeps improving
White-label website builder
Most small operators don't have a modern site. AirportRidePro generates one the day you sign up.
- AI-built site with your branding and custom domain
- Online booking and quote engine embedded
- SEO-optimised service, city and route pages
- Blog, Google Reviews and contact forms
AI marketing
Campaign work produced from your own booking data, not a generic template pack.
- Facebook and Google Business Profile posts
- Email and SMS campaigns
- Blog articles and SEO landing pages
- Promotional banners and seasonal offers
Smart CRM
Know who is worth keeping, who is slipping away and who owes you money.
- VIP customers and frequent travellers
- Lapsed customer win-back and birthday offers
- Corporate account health at a glance
- Outstanding invoice tracking
Driver wallet
Transparent earnings keep good drivers on your fleet instead of a competitor's.
- Live earnings and completed job breakdown
- Payout requests and payment history
- Bonus and incentive tracking
- Deductions and downloadable statements
Multi-language support
Passengers, drivers and dispatchers each work in their own language.
- English, German, French, Dutch
- Spanish, Italian and Portuguese
- Separate language per user, not per account
- Translated confirmations, receipts and tracking pages
GDPR compliance
Non-negotiable in Europe, and built in rather than bolted on.
- Cookie consent and consent logging
- Right to be forgotten and data export
- Configurable data retention policies
- Audit logs and an EU-hosted data option
EV & sustainability
Increasingly a requirement in corporate tenders, not a nice-to-have.
- EV vehicle filtering and battery level in dispatch
- Charging schedules factored into assignment
- Carbon emissions calculated per trip
- Sustainability reports for corporate clients
Partner network
Say yes to work you can't cover, and earn on jobs you pass on.
- Share and accept overflow jobs
- Exchange bookings with trusted operators
- Automatic partner commission handling
- Quality and on-time tracking per partner
Passenger live tracking
The single feature that stops the 'where is my driver?' phone call.
- Live map with driver location and ETA updates
- Vehicle details, registration and driver photo
- Secure shareable tracking link
- Automatic on-the-way and arrival messages
